Terms of Service
1. Acceptance
These Terms of Service (the “Terms”) form a binding agreement between you (the “Customer”) and Dorsey-Worx LLC (“Dorsey-Worx”, “we”, “us”) governing your use of Recovery Console (the “Service”). By creating an account, accessing the Service, or paying a subscription fee you agree to these Terms. If you do not agree, you must not use the Service.
Canonical instrument. These Terms are the single canonical Terms of Service that govern the Service. Where any other Dorsey-Worx terms — including the terms posted on the marketing website (dorsey-worx.com) — conflict with these Terms as to the Service, these Terms control.
2. The Service
Recovery Console is a multi-tenant SaaS application that ingests call, message, and job data from your trade-services tooling (e.g. ServiceTitan, telephony providers) and orchestrates automated follow-up to recover missed revenue. We provide the Service on an “as-available” basis, US-only, hosted in AWS US East 1.
3. Customer responsibilities
- You are responsible for the accuracy and lawful provenance of any data you upload or authorize us to ingest, including consent records for any phone numbers we contact on your behalf.
- You agree to comply with the SMS Terms & Consent policy for all messaging traffic dispatched through the Service.
- You will keep account credentials confidential and notify us promptly at security@dorsey-worx.com of any suspected compromise.
- You will not attempt to bypass authentication, rate-limits, multi-tenant isolation, or any other security control of the Service.
4. Subscriptions, fees & renewals
The Service is provided on a paid monthly or annual subscription. Fees are listed at the plan you selected at signup or as separately agreed in an order form. Subscriptions auto-renew at the end of each term unless cancelled at least 7 days before renewal. Cancellations take effect at the end of the current paid term; no pro-rata refunds are offered except where required by law.
5. Acceptable use
You will not use the Service to:
- Send unsolicited commercial messages in violation of TCPA, CAN-SPAM, or applicable state law.
- Process data of EU/UK residents without our prior written consent (we are US-only).
- Reverse-engineer, scrape, or extract proprietary models or prompts.
- Resell or expose the Service as a white-label offering without a separate written agreement.
6. Customer data & ownership
You retain ownership of all data you upload or that we ingest on your behalf (“Customer Data”). You grant Dorsey-Worx a limited, non-exclusive license to process Customer Data solely to operate, secure, and improve the Service for you. We do not sell Customer Data and we do not use Customer Data to train third-party AI models.
See the Data residency, retention & sub-processors page for where we store data, how long we keep it, and which third parties process it. See the Privacy Notice for individual rights including CCPA / CPRA.
7. Service levels & support
We target 99.5% monthly uptime, measured against the
app.dorsey-worx.com origin and excluding scheduled maintenance.
Support is offered via in-app feedback and
support@dorsey-worx.com; first response within
2 business days. Customers on a written enterprise agreement may have different SLAs that
supersede this section.
8. Confidentiality
Each party agrees to protect the other’s confidential information using at least the same care it uses for its own confidential information of similar importance, but in no event less than reasonable care. Confidential information does not include information that is publicly known through no breach of this agreement.
9. Warranty disclaimer
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO DORSEY-WORX FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.
11. Indemnification
Customer will defend, indemnify, and hold harmless Dorsey-Worx and its affiliates from any third-party claim arising out of (a) Customer Data, (b) Customer’s violation of applicable law (including TCPA / CAN-SPAM / state telemarketing law), or (c) breach of Section 5 (Acceptable use).
12. Termination
Either party may terminate these Terms for material breach by the other if the breach is not cured within 30 days of written notice. We may suspend the Service immediately if your use creates a risk of harm to other customers or the Service’s infrastructure. Upon termination you may export your data via the in-app export tool for 30 days; after that we delete it per the retention table on the Data Policy page.
13. Governing law & venue
These Terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Mecklenburg County, North Carolina, and each party consents to personal jurisdiction there.
14. Changes
We may update these Terms from time to time. Material changes will be announced via email to the account owner at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
15. Contact
Dorsey-Worx LLC · legal@dorsey-worx.com · security@dorsey-worx.com